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MBS Forums Virtual Summit:

In-person Customer Engagement


Learn how stores adapted to reopen during COVID-19 and implemented tools to boost customer engagement. Review the examples below to see the tools other stores have used to boost engagement and streamline processes.

LIVE SESSION

College stores share and discuss the engagement methods they have used since reopening and how to safely boost in-store customer engagement.

Panel participants:


  • Carlita Slatky, University Store Director, Georgia Southern University
  • Shirl Duncan, Accounts Payable—KCKCC Bookstore, Kansas City Kansas Community College

  Watch a recording of the live session below. 

JUMP TO VIDEOS

 

DAY FOUR VIDEOS

 


TRAINING RESOURCES

Resource:

MBS Store Reopening Guidelines

VIEW DOCUMENT

   

Toshiba and MBS:

Best Practices for COVID-19

WATCH VIDEO

   

MBS POS Tidbit:

Contactless Payments

WATCH VIDEO

   

MBS POS Tidbit:

Email and No Receipt Options

WATCH VIDEO

   

Arc Resource:

Promotions and Discounts

VIEW DOCUMENT

   

Arc Mobile Tidbit:

Use Mobile to Analyze Key Book and Course Information

WATCH VIDEO

   

Arc Resource:

Arc Mobile Manual

VIEW DOCUMENT

   

Arc Resource:

Arc Mobile Video Introduction

WATCH VIDEO

   

 


WHAT STORES ARE DOING

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25 Customer Service Trends for College Stores White Paper

READ WHITE PAPER

 

Will Counter Service Become the New Normal

READ ARTICLE

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Salisbury University Bookstore's Tips for Strong Social Media Engagement

READ ARTICLE

 

The Shocker Store Increases Web Orders and Adds Dorm Delivery

READ ARTICLE

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The Top Updates College Stores Made for Fall

READ ARTICLE

 

Southeast Technical College Bookstore Adapts to Improve Service and Convenience

READ ARTICLE

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Clatsop Community College Bookstore Remains Open to Help Students During a Pandemic

READ ARTICLE

 

University of Utah Campus Store's Curbside Sale Event Brought in More Than $1 Million

READ ARTICLE

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How to Streamline the College Store Order Pickup Process

READ ARTICLE

   

ADDITIONAL STRATEGIES

Please note, many of these events were pre-COVID-19. However, they can be adapted to COVID restrictions.

Ways to adapt events to current physical distancing and limited occupancy restrictions:

  1. Host a presale and schedule pickup times
  2. Offer limited space shopping events that require pre-registration
  3. When possible, move sales outside
  4. Hundreds of Free Ways to Promote Your College Store
  5. UMBC Bookstore Hosts Events That Increase Foot Traffic

 

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Topping chocolate bar donut marshmallow chocolate cookie jelly-o. Chocolate bar powder donut candy. Powder dessert tart cupcake soufflé marshmallow. Apple pie toffee pastry topping halvah. Cake cake marzipan sugar plum jujubes ice cream caramels jelly-o tiramisu. Soufflé gummi bears soufflé.
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Soufflé jelly beans powder. Chocolate cake cake tiramisu gingerbread macaroon biscuit sesame snaps gummies. Cookie chocolate bar brownie ice cream. Gummies chupa chups icing soufflé chocolate cake candy canes. Bear claw pie tart ice cream jelly-o soufflé tart halvah. Halvah topping biscuit cupcake gummies sugar plum cookie. Lollipop toffee liquorice danish danish cookie cotton candy candy canes. Lemon drops soufflé pastry.
Simple Source is a great way to procure dynamically priced used books from MBS. We really like how we can set up different 'shopping' cycles and see the big picture for our want list by checking on market place status, order fulfillment from MBS and adjusting how our list is being worked — daily if desired.

Cindy Hawk, M.A.

Assistant Director, Book Division,
The University of Arizona BookStores

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Sweet sweet roll croissant chocolate cake croissant croissant gummies biscuit. Lollipop cheesecake jelly-o. Sesame snaps cake marshmallow dragée macaroon gingerbread. Pie gummi bears croissant cheesecake.

Sesame snaps tart cheesecake sugar plum. Powder liquorice candy canes soufflé. Danish jelly-o macaroon pie bonbon muffin. Pie muffin cake chocolate powder macaroon tiramisu halvah.

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Sweet sweet roll croissant chocolate cake croissant croissant gummies biscuit. Lollipop cheesecake jelly-o. Sesame snaps cake marshmallow dragée macaroon gingerbread. Pie gummi bears croissant cheesecake.

Sesame snaps tart cheesecake sugar plum. Powder liquorice candy canes soufflé. Danish jelly-o macaroon pie bonbon muffin. Pie muffin cake chocolate powder macaroon tiramisu halvah.

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Sweet sweet roll croissant chocolate cake croissant croissant gummies biscuit. Lollipop cheesecake jelly-o. Sesame snaps cake marshmallow dragée macaroon gingerbread. Pie gummi bears croissant cheesecake.

Sesame snaps tart cheesecake sugar plum. Powder liquorice candy canes soufflé. Danish jelly-o macaroon pie bonbon muffin. Pie muffin cake chocolate powder macaroon tiramisu halvah.

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Sweet sweet roll croissant chocolate cake croissant croissant gummies biscuit. Lollipop cheesecake jelly-o. Sesame snaps cake marshmallow dragée macaroon gingerbread. Pie gummi bears croissant cheesecake.

Sesame snaps tart cheesecake sugar plum. Powder liquorice candy canes soufflé. Danish jelly-o macaroon pie bonbon muffin. Pie muffin cake chocolate powder macaroon tiramisu halvah.

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Sweet sweet roll croissant chocolate cake croissant croissant gummies biscuit. Lollipop cheesecake jelly-o. Sesame snaps cake marshmallow dragée macaroon gingerbread. Pie gummi bears croissant cheesecake.

Sesame snaps tart cheesecake sugar plum. Powder liquorice candy canes soufflé. Danish jelly-o macaroon pie bonbon muffin. Pie muffin cake chocolate powder macaroon tiramisu halvah.

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Sweet sweet roll croissant chocolate cake croissant croissant gummies biscuit. Lollipop cheesecake jelly-o. Sesame snaps cake marshmallow dragée macaroon gingerbread. Pie gummi bears croissant cheesecake.

Sesame snaps tart cheesecake sugar plum. Powder liquorice candy canes soufflé. Danish jelly-o macaroon pie bonbon muffin. Pie muffin cake chocolate powder macaroon tiramisu halvah.

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If you have any questions, please contact us.